When it comes to our horses, any call from the stable manager or trainer that suggests illness or injury will instill instant panic. Your anxiety level goes through the roof. You grab your coat and car keys and drive to the stable to meet the vet. But what if the colic attack becomes acute, or that paddock injury needs more than a stitch or two? Chances are the ensuing bills or the value of your horse are the last things on your mind. Insurance policies for our equines — mortality plus medical and surgical benefits — are fairly standard in the industry and de rigueur for our pricey show horses. But how do these policies function in the crunch of an emergency?

Kelly Currie of Henry Equestrian Plan (HEP) explains that when she receives an initial call from a client she asks the basics – “What’s wrong, where is the horse?” – and then starts a claim. She also has to plan for what might happen and request an update from the owner regarding the health status of the horse. If there is any possibility of a mortality, she will report to the 24-hour adjuster, who contacts the vet hospital and gives instruction to the owner on how to proceed. But no insurance broker expects you to put them ahead of the animal.

“Whenever a horse suffers any major illness or injury, the first phone call should always be to the veterinarian so that emergency treatment can be administered right away,” concurs Stephanie Kirton, senior client executive for BFL Canada Risk & Insurance Services Inc. “The horse’s welfare must always come first! Once the vet has been contacted, it is very important to contact the insurer as soon as possible, and before any non-emergency treatment is commenced, so that coverage can be confirmed and future coverage will not be compromised.” Both BFL and HEP have a 24-hour emergency claims pager answered by experienced staff who will ease your stress by working with the vet to help you understand your options and best course of action.

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